Productivity tools should be just that. Tools that enhance your employees’ productivity. So when there incident related to your IT Environment, you need to make sure that they have the appropriate level of support so as not to adversely affect their productivity.
- Direct access to the AMS Systems PSF helpdesk for your employee’s
- Support to cover every aspect of your IT environment
- Track issues on-line with our Issue Tracker software
- Regular reporting on issues and resolution times
OCS is a service that offers your organisation direct access to a Support Helpdesk so that your IT issues can be resolved quickly. The service can cover every aspect of your IT environment. Incidents can be raised either by phone or via email and get logged immediately with the AMS Systems PSF Helpdesk. Support can then be provided either over the phone, by remote log-in or with on-site support should the need arise. Response and resolution is defined by the service level agreement (SLA) between AMS Systems PSF and the client. The SLA also governs the escalation process so that procedures are in place to minimise the impact of your technical incidents.
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